Virtual assistants · The details

Insurance questions for virtual assistants with client account access

A practical starting point for a more useful insurance discussion.

An illustrative situation

A scheduling error causes a client to miss a deadline. Separately, a compromised login raises questions about responsibility for the client’s data.

Why the details matter

You keep other businesses running. Explore cover for client work, digital access, and the responsibilities that come with both. The useful starting point is a description of what happens in practice: who is involved, where the activity happens, and which agreements or responsibilities sit behind it.

Three questions to take with you

  1. Does the business description include every service in your client agreements?
  2. How do contractual liability and cyber exclusions interact?
  3. Are overseas clients and subcontracted assistants included?

Get the information together

Use current information. If a value, location, activity, or arrangement has changed, point that out rather than relying on the previous policy’s description.

  • Service list and client contracts
  • Client locations and annual revenue
  • Account-access and security practices
  • Subcontractor arrangements
  • Devices used for business

Read the answer alongside the policy

A general explanation or a certificate may leave important questions unanswered. Ask which wording applies to the specific situation, what is excluded, and what you would need to do if something happened.

Before agreeing to cover

Confirm the named people or entities, start date, territory, limits, deductibles, reporting requirements, and total cost. Keep the proposal and answers for your records. Only the appropriately licensed provider can confirm an offer and arrange the policy.

In Canada, ask about the rules and provider availability in your province or territory. Insurance Bureau of Canada · Business insurance ↗

Open your preparation checklist →

Go deeper into your speciality

Turn a VA client contract into insurance questions →

When a VA holds the keys to client systems →